Editing Your Payment Information on the Mobile App

iOS

  1. Tap the 3 horizontal lines in the top left corner to open the menu.
  2. Tap 'View My Profile' underneath your account name.
  3. Tap the gear icon in the top right corner to edit your profile.
  4. Scroll down to 'Payment Methods.'
  5. To add a new card: Tap '(+) Add a Payment Method'.
  6. To delete an existing card: Tap 'Edit'. Scroll down then tap 'Remove This Card'. 

Android

  1. Tap the 3 horizontal lines in the top left corner to open the menu.
  2. Tap 'View My Profile' underneath your account name.
  3. Tap the gear icon in the top right corner to edit your profile.
  4. Scroll down to 'Payment Methods.'
  5. To add a new card: Tap '(+) Add a Payment Method'.
  6. To delete an existing card: Tap 'Edit'. Scroll down then tap 'Remove This Card'. 

Editing Your Payment Information on the Website

  1. Click your account name in the upper-right corner of the page.
  2. Locate the 'Credit Cards' section. 
  3. To add a new card: Click 'Add New (+)' 
  4. To delete an existing card: Click 'Edit' and then click the red 'Delete.' option for the appropriate card.

Note: Waitr verifies your payment information with your financial institution for your security. This may result in a small authorization appearing on your account. Don’t panic! Authorizations for this purpose will not be submitted for settlement. If you have any questions or concerns, please contact Waitr Support.

Common Questions

1."I can't access my account. Can Waitr add/delete my card for me?"'
Sorry, Waitr representatives cannot edit any account information, including payment methods.

2."I'm trying to delete my card but it won't let me. What's wrong?"
If you have recently placed an order, the transaction must settle before the payment method can be deleted.

3. "I'm trying to add a card, but it says the zip code is wrong?"
Make sure you are entering in your billing zip code. Sometimes this will not be the same zip code as your physical address.

4."Which credit cards does Waitr accept?"
We accept Visa, Mastercard, Amex, Discover, JCB, and Diners. At this time, Waitr cannot honor restaurant gift cards.

5. "Can I use Paypal instead?"
Currently Waitr does not support Paypal payments.

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