How do I know if a charge on my card is from Waitr?
Waitr charges will be listed as "BT Waitr" on your bank statement. If you believe that any charge is inaccurate, please contact us at 1-800-661-9036, or click the live chat link below.
Why do I see multiple charges from Waitr?
If your order total was adjusted for any reason, you may see a separate transaction for the correct amount. Don’t worry; the original charge will be voided and disappear after a few days. Information that was entered incorrectly might also lead to duplicate or additional charges. If you believe that any charge is inaccurate or unwarranted, please contact us at 1-800-661-9036, or click the live chat link below.
I received a refund. When will the charge be reversed on my card?
It normally takes two to six days for the change to be reflected on your statement, depending on your bank.