The Dashboard will ding to notify you of a new live order. It will continue to ding every 30 seconds until the order is accepted — which would normally be annoying, but it isn’t because this particular ding means money. If you have an irregularly loud kitchen, or you just can’t hear the money ding, don’t worry. Our team will call you after five minutes (10 dings) to let you know you have an order waiting to be accepted.
New Orders will continue to appear, in the Order Manager, as they are placed. Each order type can be identified by their icons:
Bag = Carryout
Car = Delivery
Viewing a Ticket
Just tap on the customer's name to view the order type (delivery or carryout), status, date, time, customer info, and phone number. This action will also allow you to view the customer’s itemized order in the sidebar. *Pending orders have a red sidebar, while accepted orders have a green sidebar.