Waitr Partner Service Requirements

By joining Waitr you agree to the following:

Restaurant Partner is responsible for reviewing each item with the Waitr Driver, fulfilling the order, and verifying the accuracy of the same prior to transferring possession and control of the ordered items to Waitr. Interested in learning how to get the order right 100% of the time? Check out this guide for best practices.
In order to effectively maintain the proper temperature of the food, Waitr uses insulated conveyance packages and/or containers (e.g., “hot bags”). Restaurant Partner agrees to allow Waitr’s personnel to carry such containers into its establishment in order to place the food items into them and successfully complete the order delivery.
As time is of the essence in Restaurant Partner’s preparing orders for delivery by Waitr, Restaurant Partner agrees to prioritize Waitr orders at the same level as all other orders and to use its best commercially reasonable efforts to estimate and enter the anticipated preparation time on the console.
All Waitr sales and disbursement reports will need to run on a web browser client of your choosing. We recommend using Google Chrome, Firefox, or Safari for the best experience. When you run reports for your restaurant's you'll also need to make sure you've disabled any pop-up blockers and have a strong internet connection.

Note: Check out this guide about how to update your menu on Waitr.