Q: How do I start Driver onboarding?
A: You’ll begin the process by sharing contact information, uploading documents, and submitting a background check. Once you’ve completed that portion of the process, your submission will be reviewed. If you meet the requirements for a Delivery Logistics contract, you’ll receive an email to begin onboarding.
Q: How can an IC Driver view the new Driver training?
A: You should receive an email from Lessonly, which is the platform Delivery Logistics uses for training. However, if you did not receive or are unable to locate the email, you can access training here for the Waitr or Bite Squad platforms.
Q: Where can I view my earnings?
A: You can view your earnings per order or by day in the Driver App.
Q: As an IC driver, do I need to clock in to Humanity?
A: No, your time spent driving is logged within the Driver App.
Q: What is UltiPro, and how do I access it?
A: Your UltiPro account is automatically created when you onboard; it stores your contact info and direct deposit information. You should receive an email entitled Welcome to UltiPro within 48 hours of creating your driver profile. If you did not receive this email, please contact email@example.com to receive your login credentials. Note: If you opt out of DailyPay, you will receive your biweekly payments through UltiPro.
Q: How do I set up DailyPay?
A: After your first payment period, you’ll become eligible to sign up for DailyPay, a program that allows you to withdraw your earnings early for a small fee. When you sign up for the first time, you’ll receive a free $5 credit. For more information, you can contact your market team, firstname.lastname@example.org, or email@example.com.
Q: How will I access my 1099 form?
A: You can access your 1099 form through UltiPro. For help logging in, contact firstname.lastname@example.org.
Q: I used to work as a W2 employee. How does the change from W2 to 1099 affect my taxes?
A: The 1099 switch will not affect 2019 tax filings, only 2020 on. For further information on taxes, you can contact our Payment Support team for Waitr deliveries at email@example.com or for Bite Squad deliveries at firstname.lastname@example.org. However, we suggest discussing the switch to 1099 with your tax consultant.
Q: What are Humanity blocks, and what are the incentives for using them?
A: In Humanity, you can view and claim available time blocks — pre-set delivery times. After claiming a block, if you change your mind, you can release the block and make it available for someone else to pick up. However, claiming and attending blocks will allow you to enter Gold or Platinum status in our incentive program.